Eserviz.com, a service management module, helps customers effectively manage service operations resulting in reduced costs, increased productivity thereby increasing profits.
ESERVIZ.COM uses innovative state of the art technology to arm you with the power to:
• Register complaints
• Schedule & view status
• After sales service feedback
• Get a comprehensive service history
• Post service offers, sales promotion schemes
• And lot more
The Latest Addition in our Technology for betterment is the service offered to the Mobile Industry. The software now enables the service centers to send Short Message Service i.e., SMS to its customers in order to intimate them about the entire process of service that is being suggested for faulty mobile. A sms is sent at the time of error identification, suggested repair, purchase of new parts, parts returned back to the customer, date the fault was registered, due date and also once it is ready after repair a reminder to collect the repaired/serviced mobile phone is also sent. This has received a warm welcome from the Mobile industry.
Another interesting and useful feature that has been added to the services provided by Eserviz is in favor of the call desk or help desk. The installation of the software will remind the service center to send reminders of AMC and other periodic checking to its customers. This is an added advantage as the burden of setting reminders is now handed over to the Eserviz software. In addition, even if a fault is registered by a customer, the software will intimate it to the service center people directly, thus providing quick response in case of fault. This would better the quality of customer service and thus bring laurels to the providers.
Many eminent personalities have appreciated Eserviz software, Here is the link for your reference: Click Me